We understand that purchasing a holiday online requires a great deal of trust on
your part; we take this trust very seriously. AwimAway.com takes the privacy of
its customers data very seriously and make it our highest priority to ensure the
security and confidentiality of the personally identifiable information ("PII")
you provide us. (PII includes information that can be linked to a specific individual,
such as name, address, phone number, or e-mail address.
Please read the following policy to understand how we will treat your personal data
after it has been collected by us through your use of our site and the choices you
can make about the way information is collected and used. We will only use the information
we collect for the purposes of enhancing your AwimAway.com experience and providing
you with a more personalised trip-planning process. At no time will we sell, trade,
or rent your personal information to third parties. If this policy changes then
we will let you know via our homepage but we assure you that we only use your data
as specified here and for our legitimate business reasons.
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1. What Information We Collect
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AwimAway.com only collects PII that you voluntary provide to us.
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2.How We Use Your Information
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AwimAway uses your PII only for the purpose of responding to and fulfilling your
requests for AwimAway.com travel products and services.
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3. Who We Share Your Information With
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AwimAway.com will only share your PII with our authorised travel service providers,
and only as necessary in order to complete a transaction that you specifically request.
AwimAway.com does not sell or rent your PII to anyone.
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4. How We Protect Your Information
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To ensure the confidentiality of your PII, AwimAway.com uses strict procedures.
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5. AwimAway.com Privacy Statement
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This Privacy Statement discloses the information privacy practices for AwimAway.com
site intended for use by residents of the UK that are over 18 years of age.
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1. Information We Collect
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AwimAway.com collects personally identifiable information ("PII") about you that
you specifically and voluntarily provide. PII includes information that can identify
you as a specific individual, such as your name, phone number, or e-mail address.
Although you are required to register as a member of AwimAway.com in order to use
selected travel planning tools, and some PII is needed in order to process and fulfil
travel requests, many areas of AwimAway.com can be accessed without providing any
PII.
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When Do We Collect The Information
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We can collect PII from a variety of different sources these include.
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When you become an AwimAway.com member.
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When you make a request to reserve a holiday or services from the site.
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When you make a request to customise your trip.
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When you participate in a survey, contest, or sweepstakes.
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When you submit a question or contact AwimAway.com.
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When you participate in contests or surveys.
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When you send a page to friend.
- When we collect other information via implicit data capture measures such as studying
which pages you read the most and the use of cookies.
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Member information
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AwimAway.com collects your Member ID, password, and e-mail address when you register
to become a member of our Web Site.
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Reservation Requests
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Members can request that AwimAway.com reserve a trip for them by submitting a Reservation
Request. Membership in AwimAway.com is required to utilise this service, and you
may join My AwimAway by entering a unique password and completing the required fields
when completing the Reservation Request. For the Reservation Request, AwimAway.com
will require that you become a member of My AwimAway and will request you to submit
information including name, e-mail address, telephone number, postal code, country,
gender, preferred departure and return dates, and number of adults travelling to
efficiently process your request. You may also choose to provide optional information
such as street address, city, state or province, age range, preferred contact method,
number of children travelling, child age ranges, and any notes. This additional
information allows you to provide more specific information on the trip that you
are requesting and will allow us to reach you via mail in the event that we cannot
reach you via phone or e-mail. Use of this service is completely voluntary and you
therefore have a choice whether or not to join My AwimAway.com and disclose this
information.
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Custom Trip Requests
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Members can request that AwimAway.com create a custom trip for them by submitting
a Custom Trip Request. Membership in AwimAway.com is required to utilise this service,
and you may join My AwimAway by entering a unique password and completing the required
fields when completing the Custom Trip Request. AwimAway.com will require that you
submit information including name, e-mail address, telephone number, postal code,
country, gender, destination, price range, preferred departure date, preferred departure
city, preferred return date, preferred return city, number of adults travelling,
and what features you want to include and/or avoid in order to join My AwimAway
and efficiently process your request. You may also choose to provide optional information
such as street address, city, state or province, age range, preferred contact method,
trip activities, number of children travelling, child age ranges, and physical difficulty
preferences. This additional information allows you to provide more specific information
on the trip that you are requesting and will allow us to reach you via mail in the
event that we cannot reach you via phone or e-mail. Use of this service is completely
voluntary and you therefore have a choice whether or not to join AwimAway.com and
disclose this information.
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Submitting Questions
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AwimAway.com visitors can request that AwimAway.com contact them via e-mail regarding
a specific travel question submitted online. In this case, AwimAway.com will request
your e-mail address so that we may reach you quickly and easily. Use of this service
is completely voluntary and you therefore have a choice whether or not to disclose
this information. Membership in AwimAway.com is not required to utilize this service.
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Contests
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Occasionally, AwimAway.com may offer our members and site visitors an opportunity
to participate in a survey, contest, or sweepstakes. Information collected by AwimAway.com
when you participate in a survey, contest, or sweepstakes may include your full
name, e-mail address, and street address. Participation in these contests is completely
voluntary and you therefore have a choice whether or not to disclose this information.
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Online Surveys
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We value opinions and comments from AwimAway.com members, and you may have the opportunity
to give us your feedback through online surveys. In conducting these surveys, we
may ask for your name, address, or e-mail address so that we can appropriately identify
you. Survey information collected will be aggregated and used to make improvements
to the site and to improve AwimAway.com service and general offerings. Participation
in these surveys is completely voluntary and you therefore have a choice whether
or not to disclose this information.
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Send This Page to a Friend
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AwimAway.com visitors can choose to request that an AwimAway.com website page be
sent to another person. When you elect to do this, you will be required to enter
your e-mail address, the receiver's e-mail address and text of the message that
will go to the receiver. This will generate a preformatted e-mail message that will
go from you to the receiver's e-mail box with your message embedded in the text
of the e-mail. Send This Page to a Friend is completely voluntary and you therefore
have a choice whether or not to disclose this information.
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Other Information We Collect
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Some information is collected automatically every time you visit AwimAway.com. AwimAway.com
collects information about your computer and assigns you a "cookie" (a small, unique
identifier text file) when you visit AwimAway.com. You do not provide this information-it
is collected automatically as a means of supporting your visit to our site. This
cookie does not contain any PII.
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Cookies
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"Cookies" are small pieces of information that are stored by your browser on your
computer's hard drive. A cookie file can contain information such as a user ID that
the site uses to recognize you. A cookie can't read data off your hard disk or read
cookie files created by other sites. The only personal information a cookie contains
is the information you provide yourself. Most Web browsers automatically accept
cookies, but if you prefer, you can set your browser to block them in the future.
When you enter personal information on AwimAway.com, your personally identifiable
information will be linked to a cookie on your computer. Additionally, if you choose,
we will also save your AwimAway.com password to a cookie on your computer.
Our web site owned and operated by AwimAway.com Limited uses cookies. A cookie is
a small text file of which there are three types:
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Session Cookies:
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These are used to maintain something called session state. If you consider your
journey through the site to be a conversation with us and this cookie just reminds
the site where we were in that conversation (for instance if at some point in the
conversation you asked us to add a tour to your basket, next time you click on the
basket it is still there). These are required for the site to function but are not
used in any way to identify you personally.
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Permanent Cookies:
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These store a few numbers on your hard drive. You can view them by looking in the
cookies directory of your browser installation if you are interested. They last
for a long time and each time you come to our site you send us a copy of them. We
use them to identify you between visits. For instance if you were looking at tours
to India last time you were on the site and we have a great tour deal we may use
this cookie to recognise you and show you our great deal. They are not required
for the site to work but may enhance your experience. We do not store any personal
data in these cookies, just a unique number that identifies you to us.
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Third Party Cookies:
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In the course of serving advertisements to this site, our third-party advertiser
may place or recognize a unique "cookie" on your browser.
Although you cannot block "session" cookies as they are required for our site to
function correctly, you can configure your internet browser so that it can reject
both "permanent" and "third party" cookies. How you do this will depend upon the
internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera
etc) and it is therefore impractical for us to detail here how you can reject those
cookies. Please refer to the relevant internet browser manufacturer's website where
you should be able to receive all the information you need."
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2. What do we do with your personal information?
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Information collected on AwimAway.com may be used to:
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Register you as an AwimAway.com member
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Plan and purchase your holiday or services
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Send an e-mail notifications for special promotions or newsletters
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Respond to your questions or suggestions
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Improve the quality of your visit to our site
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Member registration
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When you register to become a member of AwimAway.com, we use your information to
create your member account. You will then receive a "Welcome to AwimAway.com" e-mail
that contains your Member ID and describes the benefits of using AwimAway.com for
planning and purchasing your holiday needs.
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Holiday planning and purchase
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When you reserve or request a custom trip, or submit a question, we may need to
collect information about you to confirm, process your travel reservation and provide
you with the services you expect then and in the future. In addition, this information
is used to bill your credit card and deliver your travel itinerary, either electronically
or through the mail.
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E-mail notifications
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By becoming a subscriber you consent to receive from us by e-mail our e-newsletter
and details of other special offers which we may think may be of interest to you.
You may, at any time, decline to receive these e-mail notifications and newsletters
by replying to any e-mail with 'REMOVE' in the subject line.
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Responses to your questions or suggestions
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We will use your e-mail address or telephone number to respond when you submit a
question or suggestion, or request assistance with viewing your itinerary, logging
on to AwimAway.com, or accessing your account.
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Improving the quality of your visit to our site
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We collect information about your computer (not your name, address, e-mail address,
or telephone number) through your permanent cookie file for the purpose of assessing
the effectiveness of site content and traffic. We also use this data to improve
our marketing and promotional efforts, to statistically analyse site usage, to improve
our content and product offerings and to customize our site's content and layout.
This allows us to improve the quality of your visit by streamlining your ability
to navigate the site and better tailor it to meet our users' needs.
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3. Sharing your information
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We do not sell, rent or trade your personal information to third parties for marketing
purposes.
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Service Providers
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When you reserve or purchase a trip through AwimAway.com, we provide only the information
about you that you have provided to us during the booking process to the trip operator
to ensure the successful fulfilment of your trip arrangements. If you elect to share
your information with AwimAway.com partners when registering with My AwimAway by
checking the appropriate opt-in box, we may choose to provide your information only
to select AwimAway.com partners. If you have not elected to share this information
with AwimAway.com partners, we will not provide your information to AwimAway.com
partners.
We may send your information internationally including to countries outside the
EEA. Some of these jurisdictions offer differing levels of protection of personal
information, not all of which may be as high as the UK.
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More Partners or any other third parties
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Whether or not you have elected to share your information with AwimAway.com partners
when registering with My AwimAway, AwimAway.com will share your data in some cases
with strategic affiliate partners. AwimAway.com does not receive any compensation
(monetary or otherwise) for providing this information. AwimAway.com strategic affiliate
partners are forbidden from disclosing personal information with any party who might
market products or services or contact you for any purpose other than the provision
of the specific services requested by you when visiting AwimAway.com or our strategic
affiliate partners' sites. AwimAway.com will only share information when you originally
came to AwimAway.com through a direct link on a partner site.
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Other Websites
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Links: This website may contain links to other partner sites. Please be aware that
AwimAway.com is not responsible for the privacy practices of such other sites. We
encourage our users to be aware when they leave our site and to read the privacy
statements of each and every website that collects personally identifiable information.
This privacy statement applies solely to information collected by this website.
Third Party Advertising: We use third-party advertising companies to serve ads when
you visit our website. Information about your visit to this site, such as number
of times you have viewed an ad (but not your name, address, or any other personal
information), is used to serve ads.
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4. Protecting Your Information
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We want our members and site visitors to feel confident about using AwimAway.com
to plan and purchase their travel, so we are committed to protecting the information
we collect. AwimAway.com has implemented a security programme to keep information
that is stored in our systems protected from unauthorised access. Currently, AwimAway.com
only stores the information you provide when registering to become an AwimAway.com
member, create a travel profile, purchase holiday or services.
Our systems are configured with data encryption, or scrambling, technologies, and
industry-standard firewalls. When you send personal information to AwimAway.com
over the Internet, your data is protected by Secure Socket Layer (SSL) technology
to ensure safe transmission.
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5. Changes to the AwimAway.com Privacy Statement
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This Privacy Statement was produced and posted on AwimAway.com on 01 Jan 2005. AwimAway.com
reserves the right to modify or amend this Privacy Statement at any time and for
any reason. If there are material changes to this statement or in how AwimAway.com
will use your PII, AwimAway.com will prominently post such changes prior to implementing
the change.
Regardless of later updates, we will abide by the information privacy practices
described in this Privacy Statement at the time you provided us with your information.
If you have questions about our Privacy Statement, please E-mail Us.
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Contacting AwimAway.com
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If you have any questions about this privacy policy statement, security or the practices
of this site, or concerns about the information we hold about you, you can also
call us on 0845 310 2929, or send direct correspondence to
T: 0845 310 2929
T: +44(0) 2380 8866
F: +44(0) 2380 8864
E: thelion@awimaway.com
Leigh House,
331 Leigh Road,
Chandlers Ford,
SO53 3AS
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