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Data Protection and Privacy Policy for the AwimAway.com |
We understand that purchasing a holiday online
requires a great deal of trust on your part; we take this trust very seriously.
AwimAway.com takes the privacy of its customers data very seriously and make it
our highest priority to ensure the security and confidentiality of the
personally identifiable information ("PII") you provide us. (PII includes
information that can be linked to a specific individual, such as name, address,
phone number, or e-mail address.
Please read the following policy to understand how we will treat your personal
data after it has been collected by us through your use of our site and the
choices you can make about the way information is collected and used. We will
only use the information we collect for the purposes of enhancing your
AwimAway.com experience and providing you with a more personalised
trip-planning process. At no time will we sell, trade, or rent your personal
information to third parties. If this policy changes then we will let you know
via our homepage but we assure you that we only use your data as specified here
and for our legitimate business reasons.
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| 1. What Information We Collect |
AwimAway.com only collects PII that you voluntary
provide to us.
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| 2.How We Use Your Information |
AwimAway uses your PII only for the purpose of
responding to and fulfilling your requests for AwimAway.com travel products and
services.
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| 3. Who We Share Your Information With |
AwimAway.com will only share your PII with our
authorised travel service providers, and only as necessary in order to complete
a transaction that you specifically request.
AwimAway.com does not sell or rent your PII to anyone.
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| 4. How We Protect Your Information
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To ensure the confidentiality of your PII,
AwimAway.com uses strict procedures.
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| 5. AwimAway.com Privacy Statement |
This Privacy Statement discloses the information
privacy practices for AwimAway.com site intended for use by residents of the UK
that are over 18 years of age.
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| 1.
Information We Collect
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| AwimAway.com collects personally identifiable
information ("PII") about you that you specifically and voluntarily provide.
PII includes information that can identify you as a specific individual, such
as your name, phone number, or e-mail address. Although you are required to
register as a member of AwimAway.com in order to use selected travel planning
tools, and some PII is needed in order to process and fulfil travel requests,
many areas of AwimAway.com can be accessed without providing any PII. |
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| When Do We Collect The Information
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We can collect PII from a variety of different sources
these include.
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When you become an AwimAway.com member.
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When you make a request to reserve a holiday
or services from the site.
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When you make a request to customise your
trip.
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When you participate in a survey, contest,
or sweepstakes.
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When you submit a question or contact
AwimAway.com.
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When you participate in contests or surveys.
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When you send a page to friend.
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When we collect other information via implicit data capture measures such as
studying which pages you read the most and the use of cookies.
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| Member information
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| AwimAway.com collects your Member ID, password, and
e-mail address when you register to become a member of our Web Site.
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| Reservation Requests
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| Members can request that AwimAway.com reserve a trip
for them by submitting a Reservation Request. Membership in AwimAway.com is
required to utilise this service, and you may join My AwimAway by entering a
unique password and completing the required fields when completing the
Reservation Request. For the Reservation Request, AwimAway.com will require
that you become a member of My AwimAway and will request you to submit
information including name, e-mail address, telephone number, postal code,
country, gender, preferred departure and return dates, and number of adults
travelling to efficiently process your request. You may also choose to provide
optional information such as street address, city, state or province, age
range, preferred contact method, number of children travelling, child age
ranges, and any notes. This additional information allows you to provide more
specific information on the trip that you are requesting and will allow us to
reach you via mail in the event that we cannot reach you via phone or e-mail.
Use of this service is completely voluntary and you therefore have a choice
whether or not to join My AwimAway.com and disclose this information. |
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| Custom Trip Requests
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| Members can request that AwimAway.com create a custom
trip for them by submitting a Custom Trip Request. Membership in AwimAway.com
is required to utilise this service, and you may join My AwimAway by entering a
unique password and completing the required fields when completing the Custom
Trip Request. AwimAway.com will require that you submit information including
name, e-mail address, telephone number, postal code, country, gender,
destination, price range, preferred departure date, preferred departure city,
preferred return date, preferred return city, number of adults travelling, and
what features you want to include and/or avoid in order to join My AwimAway and
efficiently process your request. You may also choose to provide optional
information such as street address, city, state or province, age range,
preferred contact method, trip activities, number of children travelling, child
age ranges, and physical difficulty preferences. This additional information
allows you to provide more specific information on the trip that you are
requesting and will allow us to reach you via mail in the event that we cannot
reach you via phone or e-mail. Use of this service is completely voluntary and
you therefore have a choice whether or not to join AwimAway.com and disclose
this information. |
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| Submitting Questions
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| AwimAway.com visitors can request that AwimAway.com
contact them via e-mail regarding a specific travel question submitted online.
In this case, AwimAway.com will request your e-mail address so that we may
reach you quickly and easily. Use of this service is completely voluntary and
you therefore have a choice whether or not to disclose this information.
Membership in AwimAway.com is not required to utilize this service.
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| Contests
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| Occasionally, AwimAway.com may offer our members and
site visitors an opportunity to participate in a survey, contest, or
sweepstakes. Information collected by AwimAway.com when you participate in a
survey, contest, or sweepstakes may include your full name, e-mail address, and
street address. Participation in these contests is completely voluntary and you
therefore have a choice whether or not to disclose this information.
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| Online Surveys
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| We value opinions and comments from AwimAway.com
members, and you may have the opportunity to give us your feedback through
online surveys. In conducting these surveys, we may ask for your name, address,
or e-mail address so that we can appropriately identify you. Survey information
collected will be aggregated and used to make improvements to the site and to
improve AwimAway.com service and general offerings. Participation in these
surveys is completely voluntary and you therefore have a choice whether or not
to disclose this information.
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| Send This Page to a Friend
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| AwimAway.com visitors can choose to request that an
AwimAway.com website page be sent to another person. When you elect to do this,
you will be required to enter your e-mail address, the receiver's e-mail
address and text of the message that will go to the receiver. This will
generate a preformatted e-mail message that will go from you to the receiver's
e-mail box with your message embedded in the text of the e-mail. Send This Page
to a Friend is completely voluntary and you therefore have a choice whether or
not to disclose this information. |
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| Other Information We Collect
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| Some information is collected automatically every time
you visit AwimAway.com. AwimAway.com collects information about your computer
and assigns you a "cookie" (a small, unique identifier text file) when you
visit AwimAway.com. You do not provide this information-it is collected
automatically as a means of supporting your visit to our site. This cookie does
not contain any PII.
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| Cookies
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"Cookies" are small pieces of information that are
stored by your browser on your computer's hard drive. A cookie file can contain
information such as a user ID that the site uses to recognize you. A cookie
can't read data off your hard disk or read cookie files created by other sites.
The only personal information a cookie contains is the information you provide
yourself. Most Web browsers automatically accept cookies, but if you prefer,
you can set your browser to block them in the future. When you enter personal
information on AwimAway.com, your personally identifiable information will be
linked to a cookie on your computer. Additionally, if you choose, we will also
save your AwimAway.com password to a cookie on your computer.
Our web site owned and operated by AwimAway.com Limited uses cookies. A cookie
is a small text file of which there are three types:
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| Session Cookies:
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| These are used to maintain something called session
state. If you consider your journey through the site to be a conversation with
us and this cookie just reminds the site where we were in that conversation
(for instance if at some point in the conversation you asked us to add a tour
to your basket, next time you click on the basket it is still there). These are
required for the site to function but are not used in any way to identify you
personally.
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| Permanent Cookies:
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| These store a few numbers on your hard drive. You can
view them by looking in the cookies directory of your browser installation if
you are interested. They last for a long time and each time you come to our
site you send us a copy of them. We use them to identify you between visits.
For instance if you were looking at tours to India last time you were on the
site and we have a great tour deal we may use this cookie to recognise you and
show you our great deal. They are not required for the site to work but may
enhance your experience. We do not store any personal data in these cookies,
just a unique number that identifies you to us.
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| Third Party Cookies:
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In the course of serving advertisements to this site,
our third-party advertiser may place or recognize a unique "cookie" on your
browser.
Although you cannot block "session" cookies as they are required for our site
to function correctly, you can configure your internet browser so that it can
reject both "permanent" and "third party" cookies. How you do this will depend
upon the internet browser you use (for example, Internet Explorer 5, Netscape 4
or Opera etc) and it is therefore impractical for us to detail here how you can
reject those cookies. Please refer to the relevant internet browser
manufacturer's website where you should be able to receive all the information
you need."
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| 2. What do we do
with your personal information?
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Information collected on AwimAway.com may be used to:
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Register you as an AwimAway.com member
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Plan and purchase your holiday or services
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Send an e-mail notifications for special
promotions or newsletters
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Respond to your questions or suggestions
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Improve the quality of your visit to our
site
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| Member registration
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| When you register to become a member of AwimAway.com,
we use your information to create your member account. You will then receive a
"Welcome to AwimAway.com" e-mail that contains your Member ID and describes the
benefits of using AwimAway.com for planning and purchasing your holiday needs.
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| Holiday planning and purchase
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| When you reserve or request a custom trip, or submit a
question, we may need to collect information about you to confirm, process your
travel reservation and provide you with the services you expect then and in the
future. In addition, this information is used to bill your credit card and
deliver your travel itinerary, either electronically or through the mail.
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| E-mail notifications
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| By becoming a subscriber you consent to receive from
us by e-mail our e-newsletter and details of other special offers which we may
think may be of interest to you. You may, at any time, decline to receive these
e-mail notifications and newsletters by replying to any e-mail with 'REMOVE' in
the subject line. |
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| Responses to your questions or
suggestions
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| We will use your e-mail address or telephone number to
respond when you submit a question or suggestion, or request assistance with
viewing your itinerary, logging on to AwimAway.com, or accessing your account.
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| Improving the quality of your
visit to our site
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| We collect information about your computer (not your
name, address, e-mail address, or telephone number) through your permanent
cookie file for the purpose of assessing the effectiveness of site content and
traffic. We also use this data to improve our marketing and promotional
efforts, to statistically analyse site usage, to improve our content and
product offerings and to customize our site's content and layout. This allows
us to improve the quality of your visit by streamlining your ability to
navigate the site and better tailor it to meet our users' needs. |
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| 3. Sharing your information
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| We do not sell, rent or trade your personal
information to third parties for marketing purposes.
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| Service Providers
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When you reserve or purchase a trip through
AwimAway.com, we provide only the information about you that you have provided
to us during the booking process to the trip operator to ensure the successful
fulfilment of your trip arrangements. If you elect to share your information
with AwimAway.com partners when registering with My AwimAway by checking the
appropriate opt-in box, we may choose to provide your information only to
select AwimAway.com partners. If you have not elected to share this information
with AwimAway.com partners, we will not provide your information to
AwimAway.com partners.
We may send your information internationally including to countries outside the
EEA. Some of these jurisdictions offer differing levels of protection of
personal information, not all of which may be as high as the UK.
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| More Partners or any other third parties |
| Whether or not you have elected to share your
information with AwimAway.com partners when registering with My AwimAway,
AwimAway.com will share your data in some cases with strategic affiliate
partners. AwimAway.com does not receive any compensation (monetary or
otherwise) for providing this information. AwimAway.com strategic affiliate
partners are forbidden from disclosing personal information with any party who
might market products or services or contact you for any purpose other than the
provision of the specific services requested by you when visiting AwimAway.com
or our strategic affiliate partners' sites. AwimAway.com will only share
information when you originally came to AwimAway.com through a direct link on a
partner site. |
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| Other Websites
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Links: This website may contain links to other partner
sites. Please be aware that AwimAway.com is not responsible for the privacy
practices of such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of each and every website
that collects personally identifiable information. This privacy statement
applies solely to information collected by this website.
Third Party Advertising: We use third-party advertising companies to serve ads
when you visit our website. Information about your visit to this site, such as
number of times you have viewed an ad (but not your name, address, or any other
personal information), is used to serve ads.
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| 4.
Protecting Your Information
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We want our members and site visitors to feel
confident about using AwimAway.com to plan and purchase their travel, so we are
committed to protecting the information we collect. AwimAway.com has
implemented a security programme to keep information that is stored in our
systems protected from unauthorised access. Currently, AwimAway.com only stores
the information you provide when registering to become an AwimAway.com member,
create a travel profile, purchase holiday or services.
Our systems are configured with data encryption, or scrambling, technologies,
and industry-standard firewalls. When you send personal information to
AwimAway.com over the Internet, your data is protected by Secure Socket Layer
(SSL) technology to ensure safe transmission.
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| 5. Changes
to the AwimAway.com Privacy Statement
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This Privacy Statement was produced and posted on
AwimAway.com on 01 Jan 2005. AwimAway.com reserves the right to modify or amend
this Privacy Statement at any time and for any reason. If there are material
changes to this statement or in how AwimAway.com will use your PII,
AwimAway.com will prominently post such changes prior to implementing the
change.
Regardless of later updates, we will abide by the information privacy practices
described in this Privacy Statement at the time you provided us with your
information.
If you have questions about our Privacy Statement, please E-mail Us.
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| Contacting AwimAway.com
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If you have any questions about this
privacy policy statement, security or the practices of this site, or concerns
about the information we hold about you, you can also call us on 020-8292-2495,
or send direct correspondence to
AwimAway.com Limited,
24E Little Russell Street,
Bloomsbury, London
WC1A 2HS. |
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