We understand that purchasing a hotel or holiday online requires a great deal of trust on your part. AwimAway.com (part of AWIM LTD) and hereafter AwimAway, takes the privacy of its customers’ data very seriously and makes it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number or e-mail address.)
Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of our site and the choices you can make about the way information is collected and used. We will only use the information we collect for the purposes of enhancing your AwimAway experience and providing you with a more personalised trip-planning process. At no time will we sell, trade or rent your personal information to third parties. If this policy changes, then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
1. What information we collect
AwimAway only collects PII that you voluntary provide to us.
2. How we use your information
AwimAway uses your PII only for the purpose of responding to and fulfilling your requests for AwimAway travel products and services.
3. Who we share your information with
AwimAway will only share your PII with our authorised travel service providers, and only as necessary in order to complete a transaction that you specifically request.
4. How we protect your information
To ensure the confidentiality of your PII, AwimAway uses strict procedures.
5. AwimAway Privacy Statement
AwimAway reserves the right to modify or amend this Privacy Statement at any time and for any reason.
AwimAway does not sell or rent your PII to anyone.
1. INFORMATION WE COLLECT
a) AwimAway collects personally identifiable information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual. Although you are required to register with minimum information as a member of AwimAway and browse through our selected travel planning tools, more specific PII is needed in order to process and fulfil travel requests.
b) TYPES OF PERSONAL INFORMATION WE COLLECT
- Your personal contact information (such as name, phone number, e-mail address, postal address)
- Names and contact information of friends or other people you would like us to contact
- Username and password for the account you may establish on our sites
- Payment details (including payment card number, security code, expiration date, cardholder name and billing address)
- Demographic information (such as age, date of birth and gender)
- Social media information about you and your contacts, name handles and photographs
- Geographical location, real-time or otherwise of the device on which you install our mobile applications
- Shopping behaviour and preferences, and a record of the purchases you make on our websites or otherwise
- Other details that you may submit to us or that may be included in the information provided to us by third parties.
c) WHEN DO WE COLLECT THE INFORMATION
- We can collect PII from a variety of different sources these include.
- When you become an AwimAway member
- When you make a request to reserve a holiday or services from our site
- When you make a request for Travel Planning to customise your trip
- When you participate in a survey, contest, or sweepstakes
- When you submit a question or contact AwimAway
- When you participate in contests or surveys
- When you send a page to friend
d) MEMBER INFORMATION
AwimAway collects your name, e-mail address and password when you register to become a member of our Web Site.
e) RESERVATION REQUESTS
Members can request that AwimAway reserve a trip for them by submitting a Reservation Request. Membership in AwimAway is required to utilise this service. For the Reservation Request, AwimAway will require that you provide further information such as name, e-mail address, telephone number, postal code, country, gender, preferred departure and return dates, and number of adults travelling to efficiently process your request. You may also choose to provide optional information such as street address, city, state or province, age range, preferred contact method, number of children travelling, child age ranges, and any notes. This additional information allows you to provide more specific information on the trip that you are requesting and will allow us to reach you via mail in the event that we cannot reach you via phone or e-mail. Use of this service is completely voluntary and you therefore have a choice whether or not to disclose this information.
f) TRAVEL PLANNING REQUESTS
Members can request that AwimAway create a custom trip for them by submitting a Travel Planning Request. When completing the Travel Planning Request. AwimAway will require that you submit information including name, e-mail address, telephone number, postal code, country, gender, destination, price range, preferred departure date, preferred departure city, preferred return date, preferred return city, number of adults travelling, and what features you want to include and/or avoid in order to join. AwimAway will efficiently process your request. You may also choose to provide optional information such as street address, city, state or province, age range, preferred contact method, trip activities, number of children travelling, child age ranges and physical difficulty preferences. This additional information allows you to provide more specific information on the trip that you are requesting and will allow us to reach you via mail in the event that we cannot reach you via phone or e-mail. Use of this service is completely voluntary and you therefore have a choice whether or not to disclose this information.
g) SUBMITTING QUESTIONS
AwimAway visitors can request that AwimAway contact them via e-mail regarding a specific travel question submitted online. In this case, AwimAway will request your e-mail address so that we may reach you quickly and easily. Use of this service is completely voluntary and you therefore have a choice whether or not to disclose this information.
Occasionally, AwimAway may offer our members and site visitors an opportunity to participate in a survey, contest or sweepstakes. Information collected by AwimAway when you participate in a survey, contest, or sweepstakes may include your full name, e-mail address, and street address. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose this information.
j) ONLINE SURVEYS
We value opinions and comments from AwimAway members, and you may have the opportunity to give us your feedback through online surveys. In conducting these surveys, we may ask for your name, address, or e-mail address so that we can appropriately identify you. Survey information collected will be aggregated and used to make improvements to the site and to improve AwimAway service and general offerings. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.
k) SEND THIS PAGE TO A FRIEND
AwimAway visitors can choose to request that an AwimAway website page be sent to another person. When you elect to do this, you will be required to enter your e-mail address, the receiver's e-mail address and text of the message that will go to the receiver. This will generate a preformatted e-mail message that will go from you to the receiver's e-mail box with your message embedded in the text of the e-mail. Send This Page to a Friend is completely voluntary and you therefore have a choice whether or not to disclose this information.
l) OTHER INFORMATION WE COLLECT
Some information is collected automatically every time you visit AwimAway. AwimAway collects information about your computer and assigns you a "cookie" (a small, unique identifier text file; see below) when you visit AwimAway. You do not provide this information – -it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. A cookie file can contain information such as a user ID that the site uses to recognize you. A cookie can't read data off your hard disk or read cookie files created by other sites. The only personal information a cookie contains is the information you provide yourself. Most Web browsers automatically accept cookies, but if you prefer, you can set your browser to block them in the future. When you enter personal information on AwimAway, your personally identifiable information will be linked to a cookie on your computer. Additionally, if you choose, we will also save your AwimAway password to a cookie on your computer.
n) SESSION COOKIES
These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us, this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a tour to your basket, next time you click on the basket it will still be there). These are required for the site to function but are not used in any way to identify you personally.
o) PERMANENT COOKIES
These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance. if you were looking at tours to India last time you were on the site and we have a great tour deal, we may use this cookie to recognise you and show you our deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
p) THIRD PARTY COOKIES
In the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique "cookie" on your browser.
Although you cannot block "session" cookies as they are required for our site to function correctly, you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example Internet Explorer, Firefox or Chrome) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website. where you should be able to receive all the information you need.
We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalise your shopping experience with us, to communicate with you about products, services and events that may be of interest to you, for other promotional purposes and for other purposes described in this section.
2. USING YOUR PERSONAL INFORMATION
a) MEMBER REGISTRATION
When you register to become a member of AwimAway, we use your information to create your member account. You will then receive a "Welcome to AwimAway" e-mail that contains your membership details and describes the benefits of using AwimAway for planning and purchasing your holiday.
b) HOLIDAY PLANNING AND PURCHASE
When you reserve or request a custom trip or submit a question, we may need to collect information about you to confirm, process your travel reservation and provide you with the services you expect then and in the future. In addition, this information is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
c) E-MAIL NOTIFICATIONS
By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you. You may, at any time, decline to receive these e-mail notifications and newsletters by replying to any e-mail with 'REMOVE' in the subject line.
d) RESPONSES TO YOUR QUESTIONS OR SUGGESTIONS
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to AwimAway or accessing your account.
e) IMPROVING THE QUALITY OF YOUR VISIT TO OUR SITE
We collect information about your computer (not your name, address, e-mail address, or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. We also use this data to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content and layout. This allows us to improve the quality of your visit by streamlining your ability to navigate the site and better tailor it to meet our users' needs.
3. SHARING YOUR INFORMATION
We do not sell, rent or trade your personal information to third parties for marketing purposes.
a) SERVICE PROVIDERS
When you reserve or purchase a trip through AwimAway, we provide only the information about you that you have provided to us during the booking process to the trip operator to ensure the successful fulfilment of your trip arrangements. If you elect to share your information with AwimAway partners when registering with My AwimAway by checking the appropriate opt-in box, we may choose to provide your information only to select AwimAway partners. If you have not elected to share this information with AwimAway partners, we will not provide your information to AwimAway partners.
We may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.
b) MORE PARTNERS OR THIRD PARTIES
Whether or not you have elected to share your information with AwimAway partners when registering with AwimAway, we may share your data in some cases with strategic affiliate partners. AwimAway does not receive any compensation (monetary or otherwise) for providing this information. Our strategic affiliate partners are forbidden from disclosing personal information with any party who might market products or services or contact you for any purpose other than the provision of the specific services requested by you when visiting AwimAway or our strategic affiliate partners' sites. AwimAway will only share information when you originally came to AwimAway through a direct link on a partner site.
c) OTHER WEBSITES
Links: This website may contain links to other partner sites. Please be aware that AwimAway is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Third Party Advertising: We use third-party advertising companies to serve ads when you visit our website. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address or any other personal information), is used to serve ads.
d) COURT ORDER
We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer, you may contact the entity to which we transferred your personal information with any enquiries concerning the processing of that information.
e) MARKETING EMAILS
You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails or by adjusting your email preferences using the online account you may establish on our sites.
f) GEO-LOCATION INFORMATION
When you use an AwimAway application on your mobile device, you may choose not to share your geo-location details with us by adjusting the device’s location services settings. For instructions on changing the relevant settings please contact your service provider or device manufacturer.
4. PROTECTING YOUR INFORMATION
We want our members and site visitors to feel confident about using AwimAway to plan and purchase their travel, so we are committed to protecting the information we collect. AwimAway has implemented a security programme to keep information that is stored in our systems protected from unauthorised access. Currently, AwimAway only stores the information you provide when registering to become an AwimAway member, create a travel profile, purchase holiday or services.
Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to AwimAway over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
5. CHANGES TO THE AWIMAWAY PRIVACY STATEMENT
This Privacy Statement was produced and posted on AwimAway on 1 May 2018. AwimAway reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how AwimAway will use your PII, AwimAway will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information. If you have questions about our Privacy Statement, please contact us.
AwimAway,com (Part of AWIM Ltd)
16 Myddelton Gardens
London N21 2PA
EFFECTIVE DATE: 01 May 2018